Website maintenance that keeps your site fast, secure, and online
Plugins go out of date, certificates expire, and a page can slowly get slower over three months without anyone noticing until it's costing you customers. Maintenance is the unglamorous but vital work that stops that from happening, with updates, backups, security checks and monitoring done on schedule so you don't have to think about them. If you need more than the technical basics, our Support and Management plans add more hands-on help.
You'll actually see the work getting done
We don't make vague promises. We log and report every update, backup and security check, so you can see what we did and when instead of only receiving a monthly bill.
- Monthly reports showing exactly what was updated and why
- Backups that we test by restoring them, rather than setting them up and forgetting them
- Uptime and security monitored around the clock instead of being checked once a month
Signs your website hasn't been looked after in a while
Most websites don't break all at once. They drift, with a missed update here and an unwatched plugin there, until something finally gives way.
- You can't remember the last time anyone logged in and checked on the site.
- Update notices for the CMS or its plugins have been sitting there unread for months.
- You've wondered, with a moment of real worry, whether the site is backed up anywhere at all.
- A page went down at some point, and you found out from a customer rather than from an alert.
- You're not entirely sure who still has administrator access to the site.
- Your traffic or rankings have slipped, and nobody has had time to look into why.
- Your original developer has moved on, different people have changed things over the years, and now nobody is looking after the site.
- Every update feels risky, because nothing gets tested on a staging copy before it goes live.
You've probably been burned by "we'll take care of it" before
Most owners have dealt with a freelancer who went quiet once they were paid, or an update that broke the checkout at 11pm on a Friday. That's what many people expect from maintenance, and here's how we do it differently.
Updates tested before they go live
The fear is that an update breaks something and you find out from a customer. That's why every plugin, theme and core update goes through a check before it touches your live site.
Backups you can actually restore
The fear is that a backup exists but nobody has ever tested whether it works. We verify our backups instead of saving them somewhere and forgetting them, so recovery works when you need it.
Security patched before it's a problem
The fear is hearing about a vulnerability from the attacker rather than from us. We close known security issues on a regular schedule, not after something has already gone wrong.
You'll never have to wonder if it's running
The fear is that nobody is watching, and you'd only discover your site was down by checking it yourself. We monitor your uptime and security around the clock, and we catch most issues before you'd ever notice them.
Fixed price, no surprise invoices
The fear is that maintenance turns into a stream of unexpected charges. The price you're quoted is the price you pay, with no surprises at the end of the month.
No lock-in
The fear is being stuck paying for a relationship that isn't working. You can cancel at any time, and you keep full ownership of and access to your site whatever happens.
Maintenance is the floor, not the ceiling
Here's the honest limit of the service described above, which is worth knowing before you decide what you need.
Most website problems don't announce themselves, whether it's a missed update, a backup nobody checked or a certificate that expires without warning. Maintenance handles that layer of recurring technical work, which has to happen whether or not you remember to ask for it. What it won't do is answer your emails, edit your homepage copy or explain why traffic dropped last month, because that's a different kind of help, covered below. Start with maintenance, then add the rest when the gap starts costing you something.
What you're actually paying for
Most maintenance plans are vague about what's included, which makes it hard to tell whether you're getting anything or simply paying not to think about it. Here's exactly what's covered.
No surprise project, no disappearing act
Owners usually worry about two things before starting: that it will turn into a long, messy project, or that we'll take over and then go quiet. Neither of those happens.
- 1
Audit
Before we change anything, we review your platform, plugins, hosting and anything that's already at risk.
- 2
Plan setup
We confirm your plan in writing, whether that's Maintenance, Support or Management, along with exactly what it covers.
- 3
Monitoring goes live
We start monitoring your uptime and security straight away, and your speed as well on Support and Management, so nothing waits for a second phase.
- 4
Maintenance runs on schedule
Updates, backups and security checks happen on a fixed schedule, and we test everything before it goes live on your site.
- 5
Requests handled
Send us whatever you need fixed or changed, and most small requests are completed within days rather than weeks.
- 6
Monthly report
You receive a plain-English summary of the maintenance we carried out, and on Management, a call to walk you through it.
Maintained properly. Protected every day. Not just kept online.
The best maintenance plan is one you never have to think about. Updates go in safely, we catch problems early and your site keeps working without adding to your to-do list. Here's what's happening in the background.
Staging environment for every update
We test changes on a copy of your site first, so nothing breaks on the live version.
Full rollback on every change
If an update causes a problem, we restore your site to exactly how it was within minutes rather than days.
Full-site compatibility testing
We check more than the update itself, including your custom code, third-party plugins and integrations, not only the core files.
Uptime monitored around the clock
Your website is checked continuously, so you never depend on a customer being the first person to report downtime.
Broken link monitoring
We catch and fix dead links and missing pages before they cost you rankings or customers.
Defined response times for critical issues
If your site goes down or gets compromised, you get priority attention within a response time we commit to in writing.
A written record of every change
We keep a running changelog, so you always know what was changed, when and why.
Monthly report of what's done
You get a simple summary of updates, checks, fixes and anything that needs your attention, rather than a vague "maintenance completed" email.
Server and hosting oversight, not just the CMS
We keep an eye on your server resources and hosting health as well, not only on plugin versions.
Plans that scale with your site
You can start on a lighter plan and move up as your site grows, without needing a rebuild or a migration.
What we get frequently asked about
Maintenance covers the upkeep, meaning updates, backups, security and monitoring on a fixed schedule for a fixed price. Support adds a real person who handles small requests and fixes quickly. Management adds the full picture, with speed checks, a monthly report and a regular planning call, and each plan includes everything in the one below it.
Let's get your website properly maintained and kept up-to-date
Tell us a little about your site and which plan sounds right, and we'll take it from there.