Website maintenance that keeps your site fast, secure, and online
Plugins go out of date. Certificates expire. A page quietly gets slower over three months and nobody notices until it's costing you customers. Website maintenance is the unglamorous, necessary work that stops that from happening. Updates, backups, security, and monitoring, done on schedule, without you having to think about it. If you need more than the technical basics, our Support and Management plans are here to help you out.
Signs your website hasn't been looked after in a while
Most sites don't break all at once. They drift, a missed update here, an unwatched plugin there, until something finally gives.
- You can't remember the last time anyone actually logged in and checked on the site.
- Update notices for the CMS or its plugins have been sitting there for months.
- You've had a moment of worry wondering whether the site's actually backed up anywhere.
- A page went down at some point, and you found out from a customer, not an alert.
- You're not entirely sure who still has admin access to the site.
- Traffic or rankings have quietly dropped and no one's had time to look into why.
- The original developer has moved on, different people have made changes over the years, and there's no one responsible for keeping everything healthy.
- Every update feels risky because nothing gets tested on a staging copy first.
You've probably been burned by "we'll take care of it" before
An freelancer that goes quiet after the invoice clears, or pushes an update that breaks your checkout page at 11pm on a Friday, that's the experience most business owners expect from "maintenance." Here's what's actually different with us.
Updates tested before they go live
The fear: an update breaks something and you find out from a customer. Every plugin, theme, and core update runs through a check before it touches your live site.
Backups you can actually restore
The fear: there's a backup, but nobody's ever tested if it works. Backups are verified, not just saved somewhere and forgotten, so recovery works when you actually need it.
Security patched before it's a problem
The fear: you'll find out about a vulnerability from the hacker, not from us. Known issues get closed on schedule, not after something's already gone wrong.
You'll never have to wonder if it's running
The fear: nobody's actually watching, and you'd only find out your site was down by checking it yourself. Uptime and security are monitored continuously. Most issues are caught before you'd notice them.
Fixed price, no surprise invoices
The fear: "maintenance" turns into a stream of unexpected line items. What you're quoted is what you pay. No surprises at the end of the month.
No lock-in
The fear: you're stuck paying for a relationship that isn't working. Cancel anytime. You keep full ownership and access to your site regardless.
Maintenance is the floor, not the ceiling
Here's the honest limit of what you're reading about above, worth knowing before you decide what you actually need.
Most website problems don't announce themselves. A missed update. A backup nobody checked. A certificate that quietly expires. Maintenance handles that layer, the recurring technical work that has to happen whether or not you remember to ask. What it won't do: answer your emails, edit your homepage copy, or tell you why traffic dropped last month. That's a different kind of help, covered below. Start with maintenance. Add the rest when the gap actually starts costing you something.
What you're actually paying for
Most "maintenance" plans are deliberately fuzzy about what's included, so it's hard to tell if you're getting anything for your money, or just paying to not think about it. Here's exactly what's covered.
No surprise project, no disappearing act
The two things business owners worry about most before starting: that this turns into a disruptive multi-week project, or that we take over and go quiet. Neither happens.
- 1
Audit
We review your current site: platform, plugins, hosting, and anything already at risk, before anything changes.
- 2
Plan setup
We confirm your tier, Maintenance, Support, or Management, and exactly what's covered under each, in writing.
- 3
Monitoring goes live
Uptime, security, and (on Support/Management) performance monitoring start immediately. Nothing waits for a "phase two."
- 4
Maintenance runs on schedule
Updates, backups, and security checks happen on a fixed cadence, tested before anything goes live on your site.
- 5
Requests handled
Send us what you need fixed or changed. Most small requests turn around in days, not weeks.
- 6
Monthly report
A plain-English summary of what was maintained, and on Management, a call to actually walk through it with you.
Maintained properly. Protected every day. Not just kept online.
The best maintenance plan is the one you never have to think about. Updates happen safely, problems are caught early, and your site keeps doing its job without becoming another to-do on your list. Here's what's actually happening in the background.
Staging environment for every update
Changes are tested on a copy of your site first, so nothing breaks on the live version.
Full rollback on every change
If an update causes a problem, we restore your site to exactly how it was, in minutes, not days.
Full-site compatibility testing
Not just the update itself. Custom code, third-party plugins, and integrations get checked too, not only the core files.
Uptime monitored around the clock
Your website is checked continuously so downtime doesn't depend on a customer being the first person to tell you.
Broken link monitoring
Dead links and missing pages get caught and fixed before they cost you rankings or customers.
Defined response times for critical issues
If your site goes down or gets compromised, you get priority attention with a response time we put in writing.
A written record of every change
A running changelog so you always know what was touched, when, and why.
Monthly report of what's done
You'll receive a straightforward summary of updates, checks, fixes, and anything that needs your attention. No vague "maintenance completed" email.
Server and hosting oversight, not just the CMS
We keep an eye on server resources and hosting health too, not only plugin versions.
Plans that scale with your site
Start on a lighter tier and move up as your site grows. No rebuild or migration required.
What we get frequently asked about
Maintenance is the technical upkeep, updates, backups, security, monitoring, on a fixed schedule for a fixed price. Support adds a real person handling small requests and fixes, fast. Management adds full oversight: performance checks, monthly reporting, and a standing strategy call. Each tier includes everything in the one below it.
Let's get your website properly maintained and kept up-to-date
Tell us a bit about your site and which plan sounds right, we'll take it from there.